Visitor services
Research checked Nov 7, 2026
All prices/policies below checked November 7, 2026 EST, USD, subject to change. Official rental extracts don’t explicitly settle tax treatment; quote advertised amounts, not a manufactured tax-inclusive total. This is general research, not personal medical/accessibility advice.
Rentals — official advertised rates
| Item | Price | Location / limits / evidence |
|---|---|---|
| Single stroller | $15/day; $13/day prepaid multiday | Recommended 50 lb or less; parks/Springs; Springs requires $100 credit-card deposit. STROLLER |
| Double stroller | $31/day; $27/day prepaid multiday | Recommended 100 lb or less. STROLLER |
| ECV | $65/day | Theme parks: refundable $20 deposit; water parks/Springs: refundable $100. No length-of-stay program. ECV |
| Wheelchair | $12/day; $10/day theme-park length-of-stay | Water parks/Springs refundable $100 deposit; multiday tickets may not be offered in peak periods. CHAIR |
| Theme-park small locker | $10/day, 12 × 10 × 17 in | Keyless, first come; one-time charge for day. LOCK |
| Theme-park large locker | $12/day, 15.5 × 13 × 17 in | Same rules. LOCK |
| Theme-park jumbo locker | $15/day, 17 × 22 × 26 in | MK and EPCOT only. LOCK |
| Water-park standard locker | $10/day, 12.5 × 10 × 17 in | TL/BB subject to park operating status. LOCK |
| Water-park large locker | $15/day, 15.5 × 13 × 17 in | Larger price differs from theme-park large. LOCK |
- Disney strollers cannot leave the parks; return before exit and use the receipt at another park for replacement, subject to availability. STROLLER
- ECV/wheelchair rentals cannot leave the destination rented; same-day receipt can be used at another location subject to inventory, with appropriate deposit. ECVs/wheelchairs first-come, no reservations; rental guest age 18+, photo ID. ECV operation age 18+, maximum 450 lb; wheelchair maximum 350 lb; single user only. Park-to-park entitlement is not an equipment reservation. ECV CHAIR
- Third-party prices not audited. STROLLER ECV
- Locker kiosk accepts US cash/major credit card. For MagicBand/MagicBand+/gift-card payment, nearby merchandise location processes payment and supplies a kiosk code. This does not describe ride-specific complimentary TRON/Kali storage; those separate rules remain unaudited. LOCK
First Aid, Baby Care and separated guests
- First Aid: theme/water-park centers during normal park hours, OTC medicine/bandages/quick remedies. Medication refrigeration and sharps containers available. Hotel in-room medical-services assistance via Front Desk 24 hours/day; no claim that treatment itself is free. Emergency: 911. AID
- Official urgent-care information lists AdventHealth Centra Care, 12500 S. Apopka Vineland Road, 7 AM–midnight EST daily as checked; complimentary guest transportation can be arranged at First Aid/front desk. Medical-service charges, insurers and actual same-day clinic availability not verified. AID
- Baby Care Centers: one in each of four theme parks, complimentary use, normal park hours; nursing chairs, changing tables, restroom, feeding/high-chair area and kitchenette microwave/sink, subject to availability. Baby food, formula, diapers/wipes, sunscreen, clothes and OTC items sold; stock not guaranteed. No personal-item storage; strollers remain outside in designated spots. BABY
- No Baby Care Centers at water parks, hotels or Springs; most restrooms have changing stations. Separated children in theme parks escorted by Cast Members to Baby Care; contact a Cast Member immediately, not just that location. BABY
- Exact service-center map pins for all parks, currently accessible paths, adult-changing facilities and special medication arrangements remain open; general pages don’t expose complete location-by-location text.
Guest Relations / guest services
Available in all four theme parks, both water parks, Springs and ESPN during each location’s normal operating hours. Services: tickets/upgrades, separated guests, Lost and Found, disability information, dining help, tours and international-guest assistance including currency exchange. Park maps: own park English/Spanish/French/Portuguese; other parks’ maps English. Springs maps also in four languages. GUEST
Named official locations include MK City Hall/entry window; EPCOT main entrance, World Celebration lobby, International Gateway; HS/AK lobby/window; Springs Welcome Center. Guest Experience Team kiosks or MDE Chat with Us can assist virtual-queue questions. Don’t assume every kiosk handles cash, refunds or all ticket issues identically. GUEST VQ
Security, bags, devices and conduct — official rules
| Topic | Current rule | Evidence |
|---|---|---|
| Screening | All persons/bags/parcels/clothes may be screened; Disney may refuse an item | — |
| Park/water-park bag/cooler size | Maximum 24 in long × 15 in wide × 18 in high, with or without wheels | — |
| Cooling / glass | No loose or dry ice; reusable ice packs recommended. Glass prohibited except small containers such as baby-food jars (hotel exceptions in property text) | — |
| Personal stroller | Must not exceed 31 in width × 52 in length; stroller wagons prohibited | — |
| Wagons / towed items | Wagons prohibited in theme/water parks; towed trailer-like items also prohibited | — |
| Mobility devices | Stable when stopped/unpowered/unoccupied, at least 3 wheels, single rider, walking pace; max 36 × 52 in | — |
| Drones / recreation | Drones, RC toys, skateboards, scooters, inline skates/shoes with wheels prohibited; bicycles only designated hotel areas | — |
| Camera equipment | No selfie sticks/handheld extension poles in theme/water parks; tripods not fitting standard backpack or extending over 6 feet prohibited in listed destinations | — |
| Weapons / alcohol | Weapons/ammunition/knives, self-defense sprays, objects resembling weapons prohibited; outside alcohol prohibited except specified hotel/Springs-wine exceptions | — |
| Folding chairs | Prohibited at theme/water parks and Springs; Fort Wilderness campfire page separately allows chairs at its own venue | — |
| Adult costume / masks | Age 14+ may not wear costumes in theme/water parks/ESPN, or masks except medical purposes; specific Halloween/runDisney event costume rules are separate | — |
| Portraying a character | Guests may not impede operations/engage other guests while posing as a character; owning a costume does not make impersonation permitted | — |
| Age supervision | Under 14 needs companion 14+ to enter theme/water park; child under 7 needs companion 14+ to board attraction | — |
| Smoking | Theme/water parks/ESPN smoke-free; tobacco/vape only designated outdoor areas. Marijuana prohibited; hotel room/balcony smoking recovery fee $250–$500 | — |
| Balloons / plastic straws | Prohibited at AK, water parks and AK Lodge; balloons also ESPN | — |
This is a selected summary, not the entire property-rule text. No line-jumping/saving places, running outside designated areas, feeding wildlife or unauthorized backstage/commercial activities. Proper shoes/shirt required; clothing dragging on ground prohibited. Check special-event guidelines independently rather than interpreting the adult-costume exception broadly. RULE
Rider Switch — not the old “three re-riders” advice
Show entire party to Cast Member at attraction entrance. Appropriate when a guest cannot meet boarding rules, cannot ride/wait alone, has a service-animal scenario or cannot experience the queue under the described conditions. Party A queues/rides; Party B waits outside and is scanned for return. Maximum TWO people riding next. If B has one rider, one A rider may ride with them while another adult supervises those not riding. Available at most attractions; listed participating rides must still be operating. RIDER
Official list checked: MK Barnstormer, Seven Dwarfs, Space Mountain, Tiana, Speedway, TRON; EPCOT Frozen, Guardians, Mission: SPACE, Soarin’, Test Track; HS Alien Saucers, Falcon, Muppets coaster, Slinky, Star Tours, Rise, Tower; AK Flight of Passage, Everest, Kali, Na’vi. Page says “most attractions” but its explicit list omits Big Thunder; LL entitlements/return routing for a particular party must be checked separately, not assumed free for both parties. RIDER
Disney Genie / Lightning Lane naming
Disney Genie is complimentary MDE personalized itinerary/recommendation/My Plans functionality; requires linked valid admission and applicable park reservation. Genie+ is not the current paid-product name: LL Multi replaced it; Single replaced individual à-la-carte LL; Premier is the all-available-LL-in-one-park option. Genie recommendation is not a booked queue entitlement or a guarantee of lower waits. See app note. GENIE LL
Gift cards — general public policy, not anyone’s actual balance
Disney Gift Cards can be used at participating WDW locations and to purchase theme-park tickets. Not every third-party business is obliged to accept them. No expiry/unused-balance service fee. Reload $5–$1,000 with maximum total $1,000; official support says no online reloads at present. Some sites restrict number of cards per transaction; Disney Store’s five-card rule is not proof WDW checkout accepts five. Keep original purchase receipt: replacement of remaining funds for a lost/stolen card requires proof; report promptly via official support. Generally nonrefundable except as required by law. Don’t send gift-card numbers/PINs in public notes. GIFT
Souvenirs / photography
Merchandise availability and special-event stock are not guaranteed.